Posted by ImproveCareNow on September 16, 2015
Batalden M, Batalden P, Margolis P, Seid M, Armstrong G, Opipari-Arrigan L, Hartung H (2015). Co-production of healthcare service. BMJ Quality & Safety 25(8), pg. 1-9.
Efforts to ensure effective participation of patients in healthcare are called by many names-patient centeredness, patient engagement, patient experience. Improvement initiatives in this domain often resemble the efforts of manufacturers to engage consumers in designing and marketing products.