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Episode 22 of the imPACt Podcast - Patient-Centered Care

Join me (Fionna), Shira and Caitlyn as we talk with special podcast guests - Dr. Hilary Michel and Dr. Ashish Patel - about patient-centered care from both the provider and patient perspectives. 

"Knowing what a patient's goals are, what their values are, what's important to them and trying to shape how we take care of that person with those things in mind." - Dr. Michel

"All coming to an agreement on how we want to move forward in that patient and family's care." - Dr. Patel

"It's important that we also know that as owners of our bodies we are also the experts, and I think patient-centered care does a really important job of integrating that." - Shira

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A Thank You Letter

During a recent consultation with a colorectal surgeon, I found myself being heard. My feelings and my goals were shared and validated. It had been so long since I felt this way after meeting with a new provider. After the visit, I sat in my car for a moment, completely taken aback by how well the encounter had gone (especially when I have also experienced having both myself and my concerns written off without even so much as an examination). After this visit, I found myself reflecting on all the healthcare providers who have treated me over the past 13 years. And I just have to say…thank you.

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The Spark That Set The Flame

I was a reluctant participant - I was perfectly content to let others lead the way. It wasn’t that I didn’t care, I just didn’t think I had anything of significant value that I could share. That’s not false modesty, I was literally fumbling through trying to understand what it meant to have two kids with a chronic disease that had no cure. That was until I began to partner with my local IBD care center and the larger ImproveCareNow community. 

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I never liked avocados until after my UC diagnosis

I never liked them, but when my doctor told me avocados are filled with good fats and that they are a wholesome food loaded with nutrients, I decided to give them a chance. I was surprised by how good they tasted!

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Sharing the story of how patient and family engagement can impact IBD care - a clinician perspective

In December 2021, our team's ICN Coordinator/Data Analyst - Ashley Kiel - shared her experience as an essential, but non-clinical team member involved in the challenge we undertook to educate our local IBD community about the ImproveCareNow CIRCLE and how patient and family engagement can positively impact overall care and treatment of IBD. Now, I'd like to add my perspective, as a pediatric GI doc, on why engaging with patients and families is so important, how we have been pursuing engagement efforts over the past year, and what others can steal shamelessly from our experience.

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We are grateful!

Twenty-twenty-one brought challenges! Looking back on this year, we find there is a lot to be grateful for - not the least of which is this amazing community of improvers working together to improve the lives of thousands of young people living with IBD and their families. We'd like to express our gratitude.

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Sharing the story of how patient and family engagement can impact IBD care

My name is Ashley and I am the ImproveCareNow Coordinator/Data Analyst for the IBD Team at Nationwide Children's Hospital. My team was challenged by the Engagement Trailblazers to educate our patient population about ImproveCareNow's CIRCLE and how patient and family engagement can positively impact overall care and treatment of IBD. 

ImproveCareNow Learning Labs are small groups of care centers with key characteristics in common or who are working on similar issues. This structure enables care centers to work more closely together to catalyze improvement and to maintain personal connections as our Network grows. Engagement Trailblazers is a Learning Lab focused on finding ways to connect with all patients and families across ImproveCareNow and to help them access and utilize the IBD resources we create together.

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