ImproveCareNow theresa_todd
What exactly do you do?
When someone in the healthcare world says she is a doctor, a nurse or medical assistant, her role is immediately understood. We have an ingrained understanding of what these roles encompass. When I tell others what I do, I’m usually greeted with looks of confusion.
Performance Feedback
To improve at anything – be it your grade in history class or your best time at the 50-yard dash - you need to know how you’re doing. This can come in the form of a grade or where you finish in a race. Without this type of feedback, you can never be sure if you’re on the right track.
At ImproveCareNow, we want to provide the best pediatric and adolescent IBD care for all of our patients. To make sure that we are on the right track, ImproveCareNow centers receive regular feedback in several key areas related to IBD care. This information helps centers know how well they are reaching their goals and helps them make progress in areas that need improvement. (Click here to see an example of an ImproveCareNow Key Clinical Measures Report.)
In addition, ImproveCareNow centers have access to new tools that allow patients to provide feedback to the individual doctors and nurses who provide their care between visits—they want patients to be activated and ready to participate in their care.
Additionally, with the introduction of automated pre-visit and population management tools, doctors and nurses can be better prepared for visits. They can pinpoint areas that need attention and learn from the care provided by other providers at their center. The more timely the feedback, the sooner our providers can address aspects of your care.
We are excited to provide tools that help your doctors and nurses do a better job helping you achieve improved quality of life and better health!
[Editor's note: This post was contributed by Theresa Todd, MPH, MA. Theresa is the Improvement Coordinator for Gastroenterology at Nationwide Children's Hospital in Columbus, OH and it is her responsibility to help the IBD team with quality improvement goals. Theresa has been part of the Nationwide team since July 2010.]