Batalden M, Batalden P, Margolis P, Seid M, Armstrong G, Opipari-Arrigan L, Hartung H. Co-production of healthcare service.  BMJ Quality & Safety 2015; 25(8): 1-9

Efforts to ensure effective participation of patients in healthcare are called by many names-patient centeredness, patient engagement, patient experience.  Improvement initiatives in this domain often resemble the efforts of manufacturers to engage consumers in designing and marketing products.

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