Deactivate: You would deactivate a patient when a patient transitions or transfers - either to a new provider or to a new center. The patient's data stays in the registry and can be used.
Remove: You would remove a patient from the registry if a patient has somehow been misdiagnosed or is not a true IBD diagnosis. The patient's data will no longer be used in the registry.
Update: Deactivated or removed patients should be reflected in reports within 24 hours. If you are noticing this change takes longer - please reach out to the helpdesk